Advancing

Tamaa

Mabadiliko
Mashiko
Msikitiko
Kuna ukomo?

Vumbi kuvumbishwa
Tope kupakwishwa
Damu kuloweshwa
Donda kutoneshwa

Siasa
Elimu
Jamii
Dini
Utandawazi na upotevu

Jana haijulikani
Leo haipo tena
Kesho nayo si bayana
Tamaa na tamani

Uhuru tunao?
Wa ndugu kumtesa ndugu
Kung’ang’ania na kupora jamii
Kujilimbikizia mtaji
Huduma kwa jamii kukatiza
Kuelekeza vyote kwako
Wenzako wakilamba vumbi
Na tope kujaribu kuishi
Maisha ya kukodesha

Maneno
Silaha
Na hadaa
Kila siku
Kila kitu kukoma

Tatizo si rangi
Tatizo si kabila
Tatizo si ukosefu
Tatizo ni tamaa
Midomo wazi
Nyuso zi’so haya wala huruma
Tamaa!

Standard
Advancing

The impact of social media on customer service

Tight Ends

Social media is media for social interaction as a super-set beyond social communication. There is absolutely no getting away from social media. Think of the possibilities when millions of people can be reached all around the globe use of social media.
 
Two aspects in social media thus arise:
Social Media as Customer Communication Channel – using social media to listening for customer service issues and respond in real time
Social Media as Quality of Service Channel – delivering quality of customer service based on social media influence and engagement profiles
 
Facebook can serve as an informational platform, and a place to reinforce branding while Twitter can cut to the chase on customer service issues and immediately direct the conversation to direct contact with the customer. When it’s used to help customers and consumers solve their problems, it becomes a positive reinforcement for any company in terms of:

View original post 101 more words

Standard